![]() ![]() ![]() Hold your phone’s camera up to the QR code on your computer screen. Follow the platform-specific instructions on your computer screen to activate Duo Mobile on your phone. So, follow these steps to set up your new phone and these steps to remove your old one from your account.Frequently Asked Questions are at . Open the Duo Mobile app on your phone, then click I have Duo Mobile Installed on your computer screen. On those dates, we offer 24x7x365 for Critical and High-Severity issues only. For the holidays listed below, one or more of our regional teams may be unavailable. Your Duo Mobile account is associated with your device, not your phone number. If you have premium Duo Care support: 24 hours, 7 days a week, 365 days a year for all issues. If purchasing online, type the words “Duo Digipass” in the search box. They cost $25 at any WVU Barnes & Noble bookstore. Two-factor authentication is a layer of security beyond your WVU username and password. ![]() Store them in your wallet or another secure location, cross them out as you use them, and generate a new list when you’ve used all 10.Īnother alternative is to purchase a Duo display token to generate codes on demand. If you want to use the 6 -digit passcode in the DUO Mobile app or the DUO Hardware Token passcode please enter that here. Send a push to your phone, type 1 into the Next Code field. These codes must be used in order but don’t expire until you use them. Follow the instructions on the screen for DUO authentication. You'll see a page with your account details. Enter your credentials, then authenticate with Duo. Duo Timeout in Safari on iPhones on Campus Network (Public) Mountaineer Card and Mountie Bounty FAQ (Public) Parent/Guest Portal FAQ for Parents and Guests (Public) MIX Gmail FAQ (Public) Make Payments to WVU (Public) STAR Information for Former Students (Public). These will let you set up your new phone even if you turn in your old one. If the Self-Service Portal has been enabled for the application you are logging in to or if your organization uses a standalone Device Management Portal, then you can reactivate your user account via the 'My settings & devices' link on the left side of the Duo Prompt during an authentication. Be ready for the holidays and your next upgrade by printing out single-use passcodes today at. A few minutes of planning now will save you time and frustration when you replace or lose your phone. WVU Login and Duo Mobile accounts are for STUDENTS ONLY. ![]()
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